Returns and refunds

The short version

If a bottle is unopened and still sealed, you have 14 days from delivery to send it back for a full refund of the item price.

If it has been opened, or if it carries an engraved plate, we cannot take it back. Perfume is applied to skin and an engraved plate carries someone's name — neither can be resold.

What you can return

• Any sealed bottle, in its original box, within 14 days of delivery.
• Anything that arrived damaged, leaking, or not what you ordered — tell us within 48 hours of delivery and we will collect it at our cost.
• A discovery set, provided the individual vials are unopened.

What you cannot return

• Any bottle whose seal has been broken.
• Any bottle with an engraved plate. Engraving is cut to order, and we say so on the personalisation screen before you add it to your bag.
• Gift sets where one or more items inside have been opened.

How to start a return

Message us on 021-36493098 or email support@salammusk.com with your order number. Tell us which items you are sending back and why. We will reply with collection details.

Please keep the item in its original packaging until we have replied. Returns sent back without contacting us first can be difficult to match to an order.

Refunds

Once the item reaches us and we have confirmed it is unopened, we refund the price you paid for it.

Delivery charges are not refunded unless the return is our fault — a damaged, faulty or incorrect item.

For a cash-on-delivery order we refund by bank transfer or easypaisa/JazzCash to the account you tell us, because there is no card to credit back. We will ask you to confirm those details; we will never ask for a PIN, a one-time passcode, or your full card number.

Refunds are issued within 7 working days of the item reaching us.

If something is wrong

A leaking bottle, a broken box, a plate engraved with the wrong name, or a bottle that is simply not the one on your invoice — that is our mistake, and we fix it at our cost. Send a photograph with your order number and we will replace it or refund it, whichever you prefer.

Cancelling before dispatch

If your order has not been dispatched, we can cancel it outright. Message us with your order number as soon as you can. Once a parcel is with the courier it has to run its course, and you can return it under the rules above.