Terms of sale

These terms apply when you buy from SalamMusk. Please read them before ordering.

Who we are

SalamMusk is a perfumery based in Karachi, Pakistan.

Registered name: [ your registered company name ]

Registered address: [ your registered address ]

Tax registration / NTN: [ your NTN ]

You can reach us at support@salammusk.com or 021-36493098, 11am–8pm.

Placing an order

Adding something to your bag is not a purchase. A contract exists only once we have accepted your order and confirmed it to you.

We may decline an order. The usual reasons are that an item has sold out, that we cannot deliver to the address given, that we cannot reach you to confirm a large cash-on-delivery order, or that we have reason to think the order was not placed by the account holder. If we decline an order that has already been paid for, we refund it in full.

Prices

All prices are in Pakistani Rupees and include any applicable tax unless stated otherwise.

The price you pay is the price shown at checkout for the items in your bag at that moment. Prices can change, but a change never affects an order we have already confirmed.

We try hard to keep the site accurate. If an item is listed at an obviously wrong price — a decimal point in the wrong place — we will contact you before dispatching rather than simply charging it, and you may cancel.

Payment

Cash on delivery is available across Pakistan. Where digital payment is offered, you are taken to the payment provider's own secure page. We never see, handle or store your card number, PIN or one-time passcode.

We will never telephone or message you to ask for a passcode, a PIN, or your full card details. If someone does, it is not us.

Personalised and engraved items

An engraved plate is cut to order with the text you supply, up to 12 characters.

Because it carries your text, an engraved bottle cannot be returned or refunded unless it is faulty or we engraved something other than what you asked for. This is stated on the personalisation screen before you add it to your bag.

Check your spelling carefully. We engrave exactly what you type.

Delivery and returns

Delivery timings, charges and the returns window are set out on our Shipping and Returns pages, which form part of these terms.

Our products

Fragrance is a natural product. Colour and strength can vary slightly between batches, and how a scent develops depends on skin, climate and how it is stored. That variation is not a fault.

Photographs are representative. Bottles, boxes and labels may differ slightly from the images shown.

Keep perfume away from children. If you have sensitive skin, test a small area first. Stop using it if you react.

Your account

You are responsible for keeping access to your phone number and email address secure, since a one-time passcode sent to either will sign you in.

Tell us promptly if you think someone else has used your account.

Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.

Beyond that, our liability for any order is limited to the amount you paid for it.

Complaints and disputes

If something has gone wrong, contact us first — most problems are resolved in a message or two. Write to support@salammusk.com with your order number.

These terms are governed by the laws of Pakistan, and the courts of Pakistan have jurisdiction.

Changes

We may update these terms. The version that applies to your order is the one published when you placed it.